Simply email shipping@mrbrownlondon.com for additional information.

a. Orders ship FOB High Point, North Carolina, via common carrier.

b. Freight shipments are shipped to commercial locations with a loading dock only. If a lift gate is required, you must notify us in writing. Additional fees assessed by the freight company may apply for life gates, delivery appointments or other special services. Minimum freight charges vary by state.

c. Shipping charges

   i. Shipping charges are 15-18% of your total for freight, varying by state with a minimum of $350.

   ii. Items shipped to a business without a dock or require an appointment will result in additional charges.

   iii. In Home delivery is not offered by Mr. Brown and must be organized by the client.

   iv. UPS Ground shipments are 18% of your order total in the contiguous United States with a minimum order of $100 and may vary by state. 

   v. Customers may opt to use a third party carrier which we would not charge freight cost, however, there will be a $75 charge to your order for a packaging fee. 

d. CUSTOMERS (OR THEIR RECEIVER) MUST INSPECT ALL ITEMS FOR DAMAGE PRIOR TO SIGNING FOR THE SHIPMENT AND RELEASING THE DRIVER. CLAIMS FOR SHIPPING DAMAGES WILL NOT BE ACCEPTED UNLESS NOTED ON THE SHIPPER’S BILL OF LANDING.

e. Customers who choose to manage shipping via a third party are entirely responsible for filing any claims with their freight company.