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Simply email accounting@mrbrownlondon.com for additional information.

a. Orders ship FOB High Point, North Carolina, via common carrier.

b. Freight shipments are shipped to commercial locations with a loading dock only. If a lift gate is required, you must notify us in writing. Additional fees assessed by the freight company may apply for life gates, delivery appointments or other special services. Minimum freight charges vary by state.

c. Shipping charges

   i. Shipping charges are 15% of your order total for freight in the contiguous United States with a minimum of $250 and may vary by state. Concrete items that are shipped through freight carriers is charged by the weight and does not fall under this 15% rate; the item will however be charged the $250 minimum should it not meet that with weight.

   ii. Shipping charges are 18% of your order total for LTL shipments in the contiguous United States with a minimum of $250 and may vary by state. 

   iii. UPS Ground shipments are 15% of your order total in the contiguous United States with a minimum order of $55 and may vary by state. 

   iv. Customers may opt to use a third party carrier which we would not charge freight cost, however, there will be a $50 charge to your order for a packaging fee. 

d. CUSTOMERS (OR THEIR RECEIVER) MUST INSPECT ALL ITEMS FOR DAMAGE PRIOR TO SIGNING FOR THE SHIPMENT AND RELEASING THE DRIVER. CLAIMS FOR SHIPPING DAMAGES WILL NOT BE ACCEPTED UNLESS NOTED ON THE SHIPPER’S BILL OF LANDING.

e. Customers who choose to manage shipping via a third party are entirely responsible for filing any claims with their freight company.