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1) ESTABLISH YOUR ACCOUNT TYPE

AUTHORISED DEALER PROGRAM
Ideal for qualified Retail Stores who floor and/or regularly specify Mr. Brown London.

  • Full access to the furniture, lighting, and accessories line.
  • Annual $5,000 buy-in

DESIGNER PROGRAM
Ideal for qualified Interior Designers and boutique Retail Stores specifying Mr Brown in individual design projects.

  • Full access to the furniture, lighting and accessories line
  • No opening order requirement
  • No minimums
  • Thus, no under-minimum assessments

2) PAYMENT

Simply email care@mrbrownlondon.com for additional information.

a. DEPOSIT & TERMS: A 100% non‐refundable deposit is required for all upholstery orders. A 50% non-refundable deposit is required on custom orders. Shipping and any other charges are due prior to shipment.

b. PAYMENT METHODS: Visa, MasterCard, American Express and check. Also, a $30 bank transaction fee will be charged for each check returned from the bank unpaid. Wire transfer is only accepted for international clients.

3) ORDER ACCURACY

ANY BACKORDERED ITEMS WILL NOT BE INVOICED UNTIL ARRIVAL. IT IS THE CUSTOMER’S RESPONSIBILITY TO REVIEW THE ORDER CONFIRMATION TO MAKE SURE ALL PRODUCTS, PAYMENT, AND SHIPPING INFORMATION IS CORRECT.

4) SHIPPING

Simply email accounting@mrbrownlondon.com for additional information.

a. Orders ship FOB High Point, North Carolina, via common carrier.

b. Freight shipments are shipped to commercial locations with a loading dock only. If a lift gate is required, you must notify us in writing. Additional fees assessed by the freight company may apply for life gates, delivery appointments or other special services. Minimum freight charges vary by state.

c. Shipping charges

   i. Shipping charges are 15% of your order total for freight in the contiguous United States with a minimum of $250 and may vary by state. Concrete items that are shipped through freight carriers is charged by the weight and does not fall under this 15% rate; the item will however be charged the $250 minimum should it not meet that with weight.

   ii. Shipping charges are 18% of your order total for LTL shipments in the contiguous United States with a minimum of $250 and may vary by state. 

   iii. UPS Ground shipments are 15% of your order total in the contiguous United States with a minimum order of $55 and may vary by state. 

   iv. Customers may opt to use a third party carrier which we would not charge freight cost, however, there will be a $50 charge to your order for a packaging fee. 

 

d. CUSTOMERS (OR THEIR RECEIVER) MUST INSPECT ALL ITEMS FOR DAMAGE PRIOR TO SIGNING FOR THE SHIPMENT AND RELEASING THE DRIVER. CLAIMS FOR SHIPPING DAMAGES WILL NOT BE ACCEPTED UNLESS NOTED ON THE SHIPPER’S BILL OF LANDING.

e. Customers who choose to manage shipping via a third party are entirely responsible for filing any claims with their freight company.

 

5) DAMAGED OR DEFECTIVE PRODUCTS

Simply email care@mrbrownlondon.com for additional information.

a. All shipping damage claims must be made with the carrier by clearly noting the details and nature of the damage on the shipper’s delivery receipt at the time of delivery. Mr Brown London is not responsible for any shipping damage NOT noted on the shipper’s Bill of Lading.

b. Claims for damaged or defective product must be made within 5 days of receipt. Mr Brown London will handle claims at its discretion based on the information provided. All claims not settled within 30 days of initiation will become void.

c. Mr Brown London will determine the carrier used to pick up the damaged or defective product.

d. Mr Brown London will only pick up damaged or defective product from the address listed on our original bill of lading, not a final destination.

e. Damaged or defective product returned to Mr Brown London must be packaged in its original or equally proper packaging. A Return Authorisation (RA) number must be issued by Mr Brown and must be visible on the return shipment.

f. Mr Brown London requires photos of damaged or defective product, plus shipping labels and packaging, submitted via email for assessment purposes.

g. Mr Brown London will issue a credit or send a replacement product upon receipt of defective product only; not applicable to returns.

h. Any local product repairs must be quoted and approved in writing by Mr Brown before any repair work begins.

i. Any returned product received without a Return Authorisation (RA) number will not be credited or accepted.

j. Mr Brown London is not responsible for damages that occur when using a third party carrier

5) ALL SALES ARE FINAL

Any products that are cancelled or returned without a Return Authorisation (RA) number will be refused or assessed a 25% re-stocking fee

6) SALES SUPPORT

Catalogues are available upon request to all Authorised Dealers. Upholstery fabric rings are available for purchase and small fabric cuttings are available to support specific projects. Mr Brown London is additionally happy to supply finish chips to support the order. Our website, mrbrownlondon.com, is always the source for real-time updates on products, fabrics and finishes.

7) INTERNET MINIMUM ADVERTISING POLICY

a. Ecommerce of Mr Brown London, inclusive of Weather or Not, is allowed only with written permission.

b. Mr Brown London product photography may be used on customer websites with permission, provided the customer has purchased the products shown within the last 6 months. If pricing accompanies product, that price must be no less than 90% of the MSRP stated on our price list.

c. For additional information, Mr Brown London’s complete Ecommerce and IMAP policy is available upon request.

d. Mr Brown London reserves the right to withdraw photography usage rights at its discretion and for failure to adhere to policy. My signature on page one, and initials confirmation here ( ) acknowledge that I have carefully read, understand, and agree to the terms and conditions herewith.

Mr Brown London reserves the right to change and update terms and conditions without notice. Please do consult mrbrownlondon.com for the most current and up-to-date information.